Medicapilar Transplantes Capilares Avançados, Lda, (MediCapilar) is committed to respecting the privacy and confidentiality of the personal data made available to it and therefore in this document you will find information on how they are treated in accordance with the General Data Protection Regulation. Data. We have adopted administrative and technological measures to comply with the new General Data Protection Regulation.
Where is personal data collected?
MediCapilar actively collects personal data through its website at www.medicapilar.pt.
What is the purpose of capturing personal data?
Personal data is captured from a marketing perspective, with the explicit consent of its holders, thus allowing MediCapilar to publicize its services, projects and other useful information via email or telephone, as well as maintaining contact with them over time and as long as it is in the interests of both parties.
What is personal data collected for?
All information collected by MediCapilar is for your exclusive use. MediCapilar undertakes not to sell, exchange, rent or share to third parties without the user’s consent, unless required to do so by court decision.
The information collected is organized internally in a database duly regularized with the National Data Protection Commission CNPD and can be used to:
- Improve our services and products;
- Improve customer support service;
- Send periodic information that may be of interest to users: we will use your personal data to send you marketing campaigns, informational surveys and invitations via email, text messages and telephone.
- Improve the contents of our Website.
Regarding the newsletter, access to the website is in no way conditioned on subscribing to the newsletter or collecting personal data. When sending each newsletter, metrics are collected that allow us to identify which subscribers opened (through an invisible pixel) and clicked on each link that may be contained in the message they received.
How are personal data processed?
The data is collected directly by MediCapilar and processed to send information by email under the terms described above. The data is treated confidentially and is stored in a database with restricted access to employees who need it for the purposes for which it is intended.
How are personal data collected?
Personal data is collected through the MediCapilar website and email addresses. In the case of the website, this capture occurs directly (through filling out forms where data is requested) and indirectly (through recording actions carried out by website visitors, which are essentially anonymous but in some cases can allow their identification ). Indirect capture includes electronic communication protocols, cookies, embedded addresses, transparent pixels, other widgets or georeferencing data.
What level of IT security is applied to personal data?
We use physical, technological and administrative security measures to protect information. The data captured through the MediCapilar website is communicated via the Internet under a secure SSL protocol. This type of communication is not inviolable but currently corresponds to best market practices. Additionally, the data is stored in databases managed by MediCapilar in an encrypted manner and periodic data backups are carried out in order to minimize the probability of loss of information in the event of a storage system failure.
What happens if there is a breach of security systems?
If there is a breach of security systems that results in unauthorized access by third parties to your personal data, we will inform you by email.
How can I know what personal data is being processed?
To find out what personal data we are processing, simply send us this request by email to [email protected].
How are personal data processed?
The data is collected directly by MediCapilar and processed to send information by email under the terms described above. The data is treated confidentially and is stored in a database with restricted access to employees who need it for the purposes for which it is intended.
How are personal data collected?
Personal data is collected through the MediCapilar website and email addresses. In the case of the website, this capture occurs directly (through filling out forms where data is requested) and indirectly (through recording actions carried out by website visitors, which are essentially anonymous but in some cases can allow their identification ). Indirect capture includes electronic communication protocols, cookies, embedded addresses, transparent pixels, other widgets or georeferencing data.
What level of IT security is applied to personal data?
We use physical, technological and administrative security measures to protect information. The data captured through the MediCapilar website is communicated via the Internet under a secure SSL protocol. This type of communication is not inviolable but currently corresponds to best market practices. Additionally, the data is stored in databases managed by MediCapilar in an encrypted manner and periodic data backups are carried out in order to minimize the probability of loss of information in the event of a storage system failure.
What happens if there is a breach of security systems?
If there is a breach of security systems that results in unauthorized access by third parties to your personal data, we will inform you by email.
How can I know what personal data is being processed?
To find out what personal data we are processing, simply send us this request by email to [email protected].
How can I request the update or removal of my personal data?
To update or remove your personal data, simply send us this request by email to [email protected].
How can I request that my personal data no longer be processed?
To withdraw your consent to the processing of your data, simply send us this request by email to [email protected].
Under what circumstances cannot I revoke my consent to data processing?
You can withdraw your consent at any time, however, this does not invalidate the lawfulness of the treatments carried out up to that moment. Additionally, the processing of your data may be necessary to execute a service provision contract or other contract in force or in other situations in which legal obligations to which MediCapilar is subject prevent it.
What other data can be captured?
The MediCapilar website uses cookies to ensure a better user experience and also cookies from third parties, such as Google and Facebook, to measure and analyze traffic. These cookies may store information that allows a website visitor to be identified. The visitor can, however, configure their Internet browsing program to not accept cookies, if they wish. Additionally, web server logs may record visitor information such as browser, operating system, device including brand, model and version, origin of visit (referrer), date/time of access, IP address, Internet service provider and geographic area of access. This information is used for statistical purposes and to improve the experience of using the website.
Are personal data considered sensitive being collected and processed?
MediCapilar actively does not promote the collection of any personal data that could be considered sensitive. In any case, it is possible that personal data of this nature will be sent to us by email, and they will be treated confidentially and only for the time necessary for the purpose for which they are intended.
Will my data be shared with third parties?
The data may be shared with third parties, namely with infrastructure providers (server/web hosting service and email) or other suppliers that we have related to services that you may contract with us and for the execution of the contracted services. In addition, data may be shared with third parties in the case of any specific partnership that MediCapilar may develop with another market operator. In this case, all data holders will be informed in a timely manner, and will be given the possibility to object to this sharing. The data may be shared with judicial, tax and regulatory authorities to comply with legal requirements.
Are personal data from minors also captured?
All data capture that is carried out is not aimed at minors, especially because the type of content that is disclosed is essentially relevant to professionals. If you suspect that we have collected data from anyone under 18, please contact us via email at [email protected].
What happens to the personal data transmitted when applying for job opportunities at MediCapilar?
Those interested in certain job opportunities or making a spontaneous application can send information to MediCapilar by email for this purpose. In this case, MediCapilar undertakes to limit access to the information shared at the candidate’s option to those who need it to analyze the application. MediCapilar also undertakes to delete information of this nature within 2 years from the moment it was sent.
What happens to the personal data transmitted as part of contact requests or proposals to MediCapilar?
Those interested in obtaining information about MediCapilar, our services or even service proposals may share personal data via the website or email. This data will be used exclusively within the scope of the processes for which it is intended.
What happens to the personal data transmitted through MediCapilar’s presence on social media?
The data will be used exclusively within the scope of the processes for which they are intended, namely to provide clarifications and information regarding queries addressed to us.
What is the retention period for personal data?
Statistical data is kept in a way that does not allow identification of the respective holder from the 2nd year onwards. With regard to the data of newsletter subscribers, since this is a subscription associated with the sending of information via email, the data is kept as long as the subscriber does not request its removal.
Can this privacy policy change?
Yes, depending on the evolution of legislation and technology, it is possible that the privacy policy in force at MediCapilar may be changed. All changes will be reflected in this document available online.
Do you have any questions about this privacy policy?
For questions, please contact us via email at [email protected].
Information about the Data Controller
Medicapilar Advanced Hair Transplants, Lda,
NIPC: 514518782
Avenida Fernão Magalhães, nº1862-14º – s.1406 and 1407
Harbor
Registered with the Health Regulatory Authority
Registration No.: 28435
Operating license: 17636/2019 – Clínica do Porto
Av. Fernão Magalhães, 1862 14th floor
4350-158 Porto
Operating license: 14843/2017 – Lisbon Clinic
Av. António Augusto de Aguiar, 106 B
1050-019 Lisbon
Medicapilar Sul (Clinica Expo)
Registration No.: 162839
Operating license: 21889/2022 – Clinica Lisboa Expo
Av. Dom João II 1.16.1 6th Floor
1990-083 Lisbon
Operating license: 22694/2023 – Braga Clinic
Avenida da Liberdade, 401
4710-251 Braga
Operating license: 20073/2021 – Viseu Clinic
Rua Poeta António José Pereira 52, R/C Left
3500-235 Viseu
Operating license: 21152/2021 – Aveiro Clinic
Rua José Afonso, 30, store L4B
3800-438 Aveiro
Operating license: 22194/2022 – Guimarães Clinic
Alameda Dr. Mariano Felgueiras FLOOR 0, STORE Nº 111
4805-075 Guimarães
This privacy policy aims to comply with the provisions of Regulation no. 2016/679 of the European Parliament and the Council of April 27, 2016.
